Privacy Policy

👋 1. Introduction

Welcome to HamariSociety ("we", "our", or "us"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By downloading, installing, or using the HamariSociety app, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Service.

📋 2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

• Full name, email address, and mobile phone number
• Residential address and flat/unit number
• Profile photograph (optional)
• Vehicle registration numbers (optional)
• Emergency contact details
• Payment information (processed securely through third-party payment gateways)

2.2 Information Collected Automatically

• Device identifiers (Device ID, IMEI) for push notifications
• IP address and general location data
• App usage statistics and crash reports
• Log files and diagnostic data
• Push notification tokens

2.3 Information from Third Parties

• Society management committee data uploaded by administrators
• Visitor entry information logged by security personnel

⚙️ 3. How We Use Your Information

We use your personal information to:

• Create and manage your resident account
• Provide core app functionality (visitor management, notices, complaints)
• Process maintenance fee payments
• Send push notifications for visitors, alerts, and announcements
• Respond to support requests and complaints
• Improve our services through analytics
• Comply with legal obligations
• Prevent fraud and ensure security

🤝 4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

4.1 Within Your Society

Your name, flat number, and contact details may be visible to your society's committee members and authorized administrators for the purpose of society management.

4.2 Service Providers

• Cloud infrastructure providers (for data hosting)
• Payment gateway partners (for processing dues)
• SMS/notification service providers
• Analytics platforms (anonymized data only)

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

🛡️ 5. Data Security

We implement industry-standard security measures to protect your information:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Regular security audits and vulnerability testing
• Role-based access controls for internal staff
• Secure, isolated database environments

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

🗓️ 6. Data Retention

We retain your personal information for as long as:

• Your account is active on the platform
• Required to provide the Service to you
• Needed to comply with legal, accounting, or reporting obligations

Upon account deletion, your personal data is removed from active systems within 30 days. Anonymized records may be retained for analytics purposes.

✅ 7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing for marketing or profiling purposes
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at privacy@hamarisociety.in

👶 8. Children's Privacy

HamariSociety is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

If we discover that a child under 13 has provided us with personal information, we will promptly delete it. If you believe a child has provided us data, please contact us immediately.

🔗 9. Third-Party Services

Our app may integrate with third-party services including:

• Firebase (Google): Push notifications, analytics, and crash reporting
• Razorpay / Payment Gateways: Secure payment processing
• MSG91: OTP-based authentication via SMS
• Google Maps: Location services for society mapping

These third parties have their own Privacy Policies. We encourage you to review them. We are not responsible for the privacy practices of third-party services.

📱 10. App Permissions

HamariSociety may request the following device permissions:

• Camera: For profile photos and document scanning
• Storage/Photos: To upload and save documents and images
• Location: For society geotagging (optional, can be denied)
• Notifications: For visitor alerts, announcements, and reminders
• Phone: For OTP-based login verification
• Contacts: To facilitate sharing features (optional)

You may disable any permissions at any time through your device settings. Disabling certain permissions may limit app functionality.

🔄 11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Displaying a notice in the HamariSociety app
• Sending an email to your registered address
• Updating the "Last Updated" date at the top of this page

Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

📬 12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: